Protection policy of personal information.

Privacy mark

Establishment  September 6, 2004
Revise  January 5, 2012
CREANSMAERD CO.,LTD.
CEO  Kazuo Kikuchi

Our Company shall observe strictly personal information / client information / employee information which develops software, manages service planning. And Our Company shall sufficiently recognize our social mission about the protection of the personal information and the individual right. Also, we hereby declare to make efforts to develop continuously by building the personal information protection management system and by always recognizing the trend of latest IT technology, social request's change, the change of the management circumstances.

  1. Our Company shall appropriately offer the acquisition & the use of employee personal information after clearly specifying a purpose of the use in a necessary range to perform the business through notifying the purpose of the use beforehand about the personal information in the software development business, the service planning management business, the product service business, etc. Acquired personal information shall be used only within the limits of the purpose of the use and it is not used for purposes other than the original intent. Also, we regularly maintain and improve the mechanism by checking the operation state or the internal audit.
  2. In case that our Company entrust all or the part of the personal information which was acquired at the preceding clause, we select the person who satisfied enough protection level, and we take an appropriate procedure by the contract.
  3. Our Company uphold a decree about the personal information protection, the guideline which the country specifies and the other law.
  4. Our Company try rational security measures and a corrective-action to the risk of the illegal access to the personal information, the leakage of the personal information, dissolution and extinction, etc.
  5. Our Company cope well with the request, consultation and complaint, relate to personal information disclosure, correction, deletion, stop of use quickly, sincerely.
  6. Our Company improve a personal information protection management system continuously and review it timely and appropriately.

This policy shall be delivered to all employee of the Company to understand it. And it can be read by anyone by displaying on the home page or pamphlet.


Inquiry window

Inquiry about the personal information protection policy is accepted at the following window.

Main office C-o. Shimizu Building, 1-7-7, Higashi-Oume shi, Tokyo.
Creansmaerd Co. Ltd. (Kabushi Kaisha). Management headquarters group. Personal information inquiry section.
E-mail address :crayons-plus@creans.jp
TEL:0428-23-3120(Receipt time: 9:00~18:00※)
※For Golden week period, Saturday/Sunday, holiday New Year days, We make a support in the following business day.


Privacy policy

1.Name of the business.

Creansmaerd Co. Ltd. (Kabushi Kaisha).

2.Name of administrator (or proxy), or job title, affiliation and contact address.

Administrator name: The personal information protection management person in charge. Taketoshi Tsukamoto.
Affiliated section: Technical manager in Creansmaerd Co. Ltd. (Kabushi Kaisha).
Contact No: Tel 0428-23-3120.

3.Purpose of use of personal information.

Classification Purpose of use.
(1) Purpose of use when directly acquiring personal information described in the document from the said person (including by the home page and the e-mail). (Hereinafter called as "Document").
Customer information Because of shipping of the product, related after-sale service, new product, guidance of services in the product exchange and the mail order business.
Stockholder information For the information disclosure, sending of a distribution thing and connection.
Client information For business discussion and communication about the business, ordering business, payment work, etc.
Staff information Because of personnel matters, labor management, business control, health care, security management.
Personal information about an adoption applicant For connection of the adoption applicant and adoption business control.
(2) For the purpose of use, when the said person acquires the direct personal information, except for the document from the said person.
Client information For the confirmation of order content (call record).
(3) Purpose of use when the personal information was entrusted from client company.
Client information For shipping of point exchange product.


4. Offer to third parson of personal information.

Our Company does not offer the personal information of the client to the third person, except for the following case:

  1. When there is agreement of the said person.
  2. When it is based on the decree.
  3. In the case that though it is necessary to protect the life, body or the estate, it is difficult to get the agreement of that person.
  4. In the case that though it is necessary to promote the improvement of the public health or the healthy upbringing of the child, it is difficult to get the agreement of that person.
  5. In the case that though it is necessary to provide help to the national organization, the local public organization or the person who was entrusted to the work, there is a fear of trouble to perform the related office work, even if we could get the consent of that person.
  6. When entrusting all or a part of the personal information of a range necessary to achieve a purpose of the use in order to perform the business smoothly.

5.Entrustment of handling the personal information.

Our Company entrust a part of the business to a third person to provide a better service to our clients. We may give the personal information to the entrusted company. In this case, we select the entrusted company which handles the personal information properly, and make a contract necessary for confidential and the leakage-control of the personal information.

6.Request for disclosure of the personal information.

The client can make an offer about a notice of disclosure of personal information(notice of use purpose), disclosure, correction of content / addition /deletion, stop of use or erasure, stop of offer to the third person, etc, to our Company. In this case, We cope well with it after confirming the said person within a rational period. About the details of proposal of the disclosure, please look at "Guide of a request procedure of disclosure object personal information" in our company's home page.

7. About the voluntariness of providing the personal information.

Whether or not the customer provides us the personal information is depending on an option of client. But, if the necessary item cannot be given to us, each service sometimes may not be provided in the appropriate condition.

8. About the case to acquire for the said person to be unable to recognize easily.

The cookie (Cookies) is the thing to browse our company site more conveniently, when a client visits the site again. It never affects the client's computer and does not infringe the privacy of the client. Also, Our site is using all data encryption systems SSL (SecureSocketsLayer) in the part to input the personal information. Moreover, we adopt the means to install a firewall for protection of the information in the site, too. But, on the nature of Internet communication, it doesn't fully guarantee security. Understand beforehand.


Inquiry window

Inquiry about the personal information protection policy is accepted at the following window.

Main office C-o. Shimizu Building, 1-7-7, Higashi-Oume shi, Tokyo.
Creansmaerd Co. Ltd. (Kabushi Kaisha). Management headquarters group. Personal information inquiry section.
E-mail address :crayons-plus@creans.jp
TEL:0428-23-3120(Receipt time: 9:00~18:00※)
※For Golden week period, Saturday/Sunday, holiday New Year days, We make a support in the following business day.


About re-marketing in the online advertisement of this site.

  • The advertisement of this site is displayed on the various sites of Internet by the third person delivery business including Google.
  • The third person delivery business including Google is delivering an advertisement based on the access information in the past to this site by Cookie.
  • The client can make the use of Cookie by Google invalid, through accessing to the opt-out page of Google advertisement.(Or, by accessing the opt-out page of Network Advertising Initiative, you can make the use of Cookie by the third person invalid).

Guide of request procedure of disclosure object personal information.

As for the disclosure object personal information kept at our Company, if there is a request (hereinafter, called as "request") from the said person or the proxy about the notice of purpose of use, disclosure, correction of the contents, addition, deletion, stop of use, erasure and offer stop to the third person, We cope well with the following procedure With our fixed invoice.

The offering address of "invoice of the disclosure"

"Invoice of the disclosure "shall be sent by the mail to the address below, after enclosing our Company prescribed invoice, necessary documents and the fee.

C/o. Main Office, Shimizu building, No.1-7-7, Higashi-Oume, Oume-shi, Tokyo, 198-0042.
Creansmaerd Co. Ltd.  Management headquarters group. Personal information inquiry section.
Email address :crayons-plus@creans.jp
TEL:0428-23-3120

2. Document to submit when you submit "Request of the disclosure"

When you do "Request of disclosure", first write all of fixed items in the (1) billing statement, and enclose the (2) and send it by the mail. As for the paper of invoice, download PDF file and print it out.

(1) Our fixed written claim.

  1. In case of a notice of purpose of use.
    ■ "Notified written claim of purpose of use in the disclosure object personal information." (PDF type:140KB)
  2. In case of disclosure.
    ■ "Disclosure written claim of the disclosure object personal information." (PDF type:140KB)
  3. In case of correction, addition or deletion. In case of use's stop, erasure and offer-stop to the third person.
    ■ " Written claim for correction and use's stop, etc,of the disclosure object personal information." (PDF type:142KB)

(2) Document of confirmation for the said-person.

Enclose either of the following confirmation documents copy for the said person.

  1. Driver license
  2. Passport
  3. Basic Resident Register card
  4. Alien registration certificate
  5. Insurance card of health insurance.
  6. Other, official document to be able to confirm the said-person.

3. In case of "Invoice of disclosure "by the proxy.

In case the person who does the "Invoice of disclosure "is a proxy, enclose either following copy in addition to the document 2, and the power of attorney.

  1. Legal domicile
  2. Insurance card of health insurance.
  3. Certificate of registered book.
  4. Other, official document to be able to confirm the attorneyship.

4. The fee and collection method of "Invoice of disclosure".

In case of a notice of purpose of use or Billing statement of disclosure, for 1-time bill, we demand the following amount of money (including reply expenses from us).Please enclose a fixed-amount postal money order of the following amount, when you mail the requisition papers.
The fee: 800 yen

5.The answer method to "Billing statement ".

In principle, we answer to the person address written in the Billing statement by the document (sealed letter mailing).

「About a handling of personal information to acquire "billing statement of disclosure".

  1. Name of business and name of administrator, affiliation and address.
    Name of Company: Creansmaerd Co. Ltd. (Kabushi Kaisha). 
    Administrator name:Management person in charge for protection of personal information: Taketoshi Tsuamoto.
    Affiliated section: Creansmaerd Co. Ltd. (Kabushi Kaisha) Technical manager.
    Contact: Tel: 0428-23-3120
  2. Purpose of personal information use.
    Personal information to acquire with "Billing statement of disclosure,etc.."shall be used for billing management such as procedures, contact, reply and disclosure, etc.
  3. Offer to the third person of personal information.
    We don't provide the personal information of client to the third person except the case which we have gotten consent beforehand from the said person and the case based on the decree.
  4. Entrustment of handling of personal information.
    We never entrust the personal information to acquire with "Billing statement of disclosure" to the third person.
  5. Demanding of disclosure of personal information.
    The client can apply for the inquiry window of our Company, about self personal information (notice of purpose of use, disclosure, correction of content/ addition / deletion, stop of use or deletion, stop pf offering to the third person). In such case, We correspond to the case within a rational period, after confirming the client.
  6. About a voluntariness of providing the personal information.
    "It is an option of the client whether the client provides the personal information to our Company or not. But, if we cannot receive a necessary item, we sometimes may be unable to answer the request such as disclosure, etc."

We request to agree the above contents and please send it by enclosing document to confirm the said person such as a driving license(copy), after signing on the bill of disclosure.


In the following case, we sometimes may be unable to answer for the request such as "demanding of disclosure." In that case, we inform the reason. Also, please understand you have to pay the fee about the un-disclosure case, too.

  1. When the said person or the proxy can not be confirmed.
  2. When there is a defect in fixed written application document.
  3. When the object of demanding of disclosure and so on doesn't correspond to "Disclosure object personal information"( ※).
  4. When there is a fear of injuring the life, the body, the estate, the right and interest to the said person or the third person.
  5. When there is a fear of exerting remarkable disadvantage on our proper business implementation.
  6. In case of the law violation.

※It has the authority which can accept all of demanding for the disclosure, correction of the contents addition or deletion, use's stop, erasure and stop of offering to the third person, which are requested by the said person to our Company. But, the following a~d cases doesn't correspond to the disclosure object personal information.

a) The one which has the fear which gives a harm to life, body and estates of the said person or the third person by revealing the existence of the personal information.
b) The one which has the fear which promotes or causes the illegal and unreasonable act by revealing the existence of the personal information.
c) The one which has the fear that safety of the country is injured, relationship of mutual trust of the international organization is damaged or negotiation with foreign country or international organization suffers disadvantage by revealing the existence of the personal information.
d) The one which has the fear about safety and maintenance of the public order, prevention of crime, suppression or investigation by revealing the existence of the personal information.

Inquiry window

Inquiry about the personal information protection policy is accepted at the following window.

Main office C-o. Shimizu Building, 1-7-7, Higashi-Oume shi, Tokyo.
Creansmaerd Co. Ltd. (Kabushi Kaisha). Management headquarters group. Personal information inquiry section.
E-mail address :crayons-plus@creans.jp
TEL:0428-23-3120(Receipt time: 9:00~18:00※)
※For Golden week period, Saturday/Sunday, holiday New Year days, We make a support in the following business day.